Coshocton KOA Holiday earns ICON Award for Excellence
Kampgrounds of America, Inc. (KOA), the largest system of privately owned campgrounds in the world, announced that Coshocton KOA Holiday was recognized with the prestigious KOA ICON Award. This recognition highlights campgrounds that demonstrate exceptional operational excellence, customer satisfaction, and a commitment to the KOA brand.
The KOA ICON Award is granted to the top 10% of KOA campgrounds across North America based on criteria including growth in camper nights, net promoter scores (NPS)–a widely recognized customer loyalty and satisfaction metric broadly used throughout the hospitality sector–and engagement with KOA programs that drive brand excellence. Replacing the long-standing president’s and founder’s awards, this new recognition program focuses on measurable performance metrics and brand participation, celebrating campgrounds that consistently go above and beyond, providing superior experiences for their guests.
“Coshocton KOA Holiday exemplifies what it means to deliver excellence in every aspect of the camping and outdoor hospitality experience,” said Toby O’Rourke, president and CEO of KOA. “Their unwavering commitment to operational excellence, camper satisfaction, and innovative engagement with KOA programs sets the standard for the entire KOA system. We are thrilled to recognize them as a KOA ICON.”
The KOA ICON recognition is part of KOA’s larger commitment to celebrating campgrounds that continuously strive to exceed guest expectations. KOA has also introduced a quarterly recognition program that highlights campgrounds with top NPS scores and those demonstrating year-over-year improvement.
As a KOA ICON campground, Coshocton KOA Holiday will enjoy unique benefits designed to amplify their achievement, including dated logo placement on KOA.com, enhanced award designation marketing materials, and recognition in KOA corporate marketing initiatives. This honor underscores the importance of delivering exceptional service and fostering a loyal camper base.
Located at 24688 County Road 10 in Coshocton, the Coshocton KOA Holiday is open April 5 to Dec. 8. For information about Coshocton KOA Holiday, or to make a reservation, visit the campground’s website. Reservations are also available by going online or using the KOA App. To learn more about KOA and its network of campgrounds, visit www.KOA.com.
Category: Business
